Privacy Policy

Effective Date: 04th October 2024

At Kreative Chat, we are committed to safeguarding the privacy of all users interacting with our AI-powered solutions. This Privacy Policy describes how we collect, use, and protect personal information across all our AI solutions and customer engagement services. This policy applies to all Kreative Chat products, including customized AI assistants built for various industries, to ensure transparency and trust with every interaction.

1. Scope of This Privacy Policy

This policy governs all AI-driven assistants, customer engagement solutions, and other conversational tools created by Kreative Chat for our clients across diverse sectors, including retail, insurance, airlines, and more.

2. Information We Collect

To provide efficient and personalized services, we may collect the following types of information:

• Personal Information: Information such as your name, email address, phone number, and preferences as voluntarily provided during interactions.

• Interaction Data: Details of the interactions with our AI assistant, such as chat history, queries, and user responses, collected to enhance service quality.

• Device Information: Information about the device used to access our services, including device type, operating system, IP address, and browser type.

• Location Data: With your permission, we may collect location data to offer location-specific recommendations and services relevant to your region.

• Usage Data: Information on how you use our services, including timestamps, frequency, and usage patterns, to improve user experience and service efficiency.

• Aggregate Information: Non-identifiable data, such as visit times, accessed features, and referring website addresses, is collected to understand overall service usage and improve website experience.

3. How We Use Your Information

We use collected data to enhance the service experience and improve functionality. Specific uses may include:

• Personalized Interactions: To tailor recommendations, services, and promotions based on preferences.

• Service Improvement: To analyze interactions and identify ways to enhance AI accuracy and user satisfaction.

• Customer Support: To respond effectively to queries, troubleshoot, and provide support.

• Operational Analytics: To provide aggregated insights for clients to improve their offerings and user engagement strategies.

• Compliance and Security: To ensure service security and prevent misuse.

• Marketing and Offers: To inform you of products or services that may be of interest to you, subject to opt-in preferences.

4. Information Sharing and Disclosure

We respect your privacy and limit the sharing of personal information. However, in specific cases, data may be shared with:

• Clients: Aggregated, anonymized insights may be shared with our clients to improve their services and understand user preferences. We ensure that no personally identifiable information is disclosed without explicit consent.

• Service Providers: Trusted partners who support our operations, such as cloud hosting, analytics, and security services, under strict data protection agreements.

• Legal and Regulatory Authorities: If required by law, we may disclose information to comply with legal processes or respond to regulatory inquiries.

Note: Kreative Chat does not sell or rent any personally identifiable information to third parties.

5. Cookies and Tracking Technologies

Our websites and AI solutions may use cookies and similar tracking technologies to enhance user experience, manage sessions, and gather analytics. Cookies may be used whether or not you register with our services.

You can manage or disable cookies through your browser settings; however, doing so may impact certain functionalities of our services.

6. Security of Your Information

We implement rigorous security measures to protect data integrity, confidentiality, and accessibility. However, users should note that no digital platform is entirely immune to security risks. Security measures include:

• Encryption: Data is encrypted during transmission and at rest, ensuring data security throughout its lifecycle.

• Access Controls: Access to personal information is restricted to authorized personnel who have a legitimate business need.

• Regular Security Audits: We conduct periodic security audits and reviews to assess and improve our security practices.

Limitation of Liability

While Kreative Chat takes all reasonable steps to secure personal data, by using our services, you acknowledge and accept that complete protection from data mishaps or breaches cannot be guaranteed. Therefore, Kreative Chat, its affiliates, and partners are not liable for any direct, indirect, incidental, or consequential damages arising from unauthorized access, disclosure, or misuse of personal information beyond our control.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws. Once information is no longer needed, it will be securely deleted or anonymized.

8. Your Ability to Access, Edit, or Delete Information

You may request to view, correct, or delete your personal information by contacting us at [privacy@kreativechat.com]. While certain data may be immediately updated, please note that identification, billing, and contact information may remain in our records for compliance and legal purposes.

9. User Privacy Rights

In compliance with applicable laws, users have the following rights:

• Access: Request a copy of your data.

• Correction: Update inaccuracies in your personal information.

• Deletion: Request deletion of data where applicable.

• Withdrawal of Consent: Revoke consent for data processing where given.

To exercise these rights, please contact us at [privacy@kreativechat.com].

10. Children’s Privacy

Our services are intended for individuals over 18. We do not knowingly collect data from children. Any accidental collection will be promptly deleted upon discovery.

11. International Data Transfers

Where data is transferred internationally, we adhere to applicable data protection laws and implement safeguards for secure transfers.

12. Privacy Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. If significant changes occur, we will notify you via our website or other communication channels.

13. Contact Us

If you have questions, concerns, or wish to exercise your rights, please reach out to us:

Kreative Chat
Phone: +91 9790776419
Email: privacy@kreativechat.com
Address: Hno: 1-33-314, Nethaji Nagar Colony, New Bowenpally, Secunderabad, Hyderabad, Telangana 500011

By using Kreative Chat’s services, you agree to this Privacy Policy and understand our commitment to protecting your data while recognizing inherent digital security risks.